![]() The problem for eBay in this is that all of that happens on PayPal’s platform without the knowledge or control of eBay.īy integrating a payment process into its own checkout, eBay will be able to control the entire process and gain valuable intelligence on the buyer’s choices and preferences. Once they do that, PayPal then allows customers to use their preferred local payment method – an extra step on the customers’ side. ![]() ![]() That will be a significant improvement for eBay users who are coming from many different countries and, therefore, have different habits and expectations with regards to payments.īy taking ownership of the payment process, eBay will be better able to meet shoppers’ preferences and drive more business for the company as a result.Īs things currently stand, eBay users have to register with PayPal. And when customers can use the payment method they like and trust with ease, they tend to convert more.īy replacing PayPal with a customised payment service, eBay will be able to provide a smooth checkout process customised for the local habits of buyers in all markets in which it operates. While PayPal is convenient and used by many, ultimately customers want choice, and many want to be able to easily use their preferred local payment method. There are several reasons why this move makes sense for the company, and they all come down to the three “Cs”: customer (experience), control, and costs. ![]() With the rapid growth and acceptance around the world of PayPal as a strong ecommerce payment option and PayPal being the preferred payment method for most customers who buy and sell on eBay, many may be wondering why eBay would do this. eBay had purchased PayPal back in 2002 and spun it off in 2015, but the two organisations had remained tightly linked, with PayPal continuing to process payments for eBay. It is no secret at this point that eBay, one of the world’s largest online marketplaces, will be replacing PayPal as its main payments processing provider. ![]()
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